Forum GLPI-Project

cuonghuynh

Member

Registered: 2023-06-21

Posts: 3

Does GLPI 10.0.2 has function or method send email before TTR tickets

I am researching functions or methods to send mail notifications to the admin/group admin 5-10 minutes before the ticket is expected to reach TTR (time to resolve). My team often faces overdue tickets because we sometimes forget to change the ticket status to 'Pending' or 'Solved. Hope anyone can help me on this issue as it is urgent with me.