[SOLVED] GLPI 10.0.7 - actors - I don't see the group

WebGreg · 2023-06-01 22:02:39

Hi

I posted here: https://forum.glpi-project.org/viewtopic.php?id=287207 because I thought it was a plugin problem. However, after entering the ticket, I noticed that for observers, I can only choose among users.
There is an option to "associate myself".

I clicked on it, added myself, then deleted myself and... the group added in FormCreator jumped in. But when I clicked save - it disappeared again.

- The notification was not sent to the members of the group, but only to the people indicated as the user.
- The summary of actors only displays the number of individual users - it does not add either a group counted as 1 or group members.

Last edited by WebGreg (2023-06-02 11:26:21)

btry · 2023-06-02 09:46:58

Hi

On my test instance I can successfully add a group to watchers. Maybe something (a plugin ?) blocks adding such group ?

Check the configuration of the notification "New Ticket" or other relevant notification. In the recipients of the notification you may need to add "watcher group" (or "observer group") to let the members of the group receive a notification.

In my instance when I have a group in the actors (I tested an observer group), the actors count increases by 1 (my group is empty). I think you should find why you can't add a group first. Once this problem solved, you can check the actors counter.

WebGreg · 2023-06-02 10:58:56

Thank You btry. I disabled all plugins and the same problem.

I created a ticket directly in GLPI (without FormCreator). I added 3 observers. After adding the ticket, I have 4 actors (sender and observers). I added another observer (groups can't either) and assigned and still have 4.

Edit: I can't add a group as an observer only. The fields "requester" and "assignet to" searches for the group correctly.

Last edited by WebGreg (2023-06-02 11:13:02)

WebGreg · 2023-06-02 11:29:21

Solved - my mistake + bug.

I had the "watcher group" field hidden for the default form.
After removing this field from hidden I can add group and... it counts correctly. So there is a bug that when you hide a group - it does not count the number of actors correctly.

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#1 2023-06-01 22:02:39

[SOLVED] GLPI 10.0.7 - actors - I don't see the group

#2 2023-06-02 09:46:58

Re: [SOLVED] GLPI 10.0.7 - actors - I don't see the group

#3 2023-06-02 10:58:56

Re: [SOLVED] GLPI 10.0.7 - actors - I don't see the group

#4 2023-06-02 11:29:21

Re: [SOLVED] GLPI 10.0.7 - actors - I don't see the group

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