Forum GLPI-Project

JVGomes

Member

Registered: 2022-02-16

Posts: 14

A plugin to send ticket info

I am creating a plugin to integrate GLPI's tickets with azure devops work items. Every time a ticket is created or updated with some predefined users assigned to it, I want to send a http POST request to the azure RESTful API.
This is what I managed to do so far:

<?php

define('TEST_VERSION', '1.2.10');

function plugin_init_test()
{
   global $PLUGIN_HOOKS;

   $PLUGIN_HOOKS['csrf_compliant']['test'] = true;
   $PLUGIN_HOOKS['item_add']['test'] = ['Ticket' => 'sendTicketInfo'];
   $PLUGIN_HOOKS['item_update']['test'] = ['Ticket' => 'sendTicketInfo'];
}

function plugin_version_test()
{
   return [
      'name'           => 'Plugin name that will be displayed',
      'version'        => TEST_VERSION,
      'author'         => 'John Doe and <a href="http://foobar.com">Foo Bar</a>',
      'license'        => 'GLPv3',
      'homepage'       => 'http://test.com',
      'requirements'   => [
         'glpi'   => [
            'min' => '9.1'
         ]
      ]
   ];
}

function plugin_test_install()
{
   return true;
}

function plugin_test_uninstall()
{
   return true;
}

function sendTicketInfo($ticket)
{
   $webhookUrl = 'http://localhost:8081';
   $payload = $ticket->getDefaultValues();
   $ch = curl_init($webhookUrl);
   curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($payload, JSON_UNESCAPED_UNICODE));
   curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
   curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
   curl_exec($ch);
   curl_close($ch);
}

My problem is that the hook item_update doesn't fire when I change the ticket's assigned users. Is there any way I can solve this problem?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: A plugin to send ticket info

A better solution may be using the add and purge hooks for the individual actor link classes "Ticket_User", "Group_Ticket" and "Supplier_Ticket". That way, even if changing a ticket's requesters, watchers, or assigned technicians, you will still be able to know when they change.

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GLPI Collaborator and Plugin Developer.
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