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jish1702

Member

Registered: 2023-03-09

Posts: 3

Approve or Reject Tickets with REST API

Hi Guys,

We need to make ticket validation through REST API and I am checked with /ITILSolution/ and /Ticketvalidation/ options .
I have no idea which one we use and there is no tutorials found for this .

    $ch = curl_init();
    $url=$api_url . "/Ticket/".$ticket_id."/Ticketvalidation/";
    $input='{"input" :{"status":3,"users_id_validate":'.$users_id_approval.',"comment_validation":'.$comment_validation.'} }';

    curl_setopt($ch, CURLOPT_VERBOSE, true);
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_POST, 1);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    curl_setopt($ch, CURLOPT_POSTFIELDS, $input);
    $request_result = curl_exec($ch);
    curl_close ($ch);

can someone help me?

Thanks!

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,807

Website

Re: Approve or Reject Tickets with REST API

Have you tried doing a GET request on that URL first to find the ID of the desired/latest validation in the ticket, and then include the ID property in the POST fields?

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jish1702

Member

Registered: 2023-03-09

Posts: 3

Re: Approve or Reject Tickets with REST API

Thanks for your prompt response.

This is my code. It always return NULL when i use PUT method . I can post new items and query items but not PUT.

     $ch = curl_init();
     $url =$api_url . "/Ticket/".$ticket_id."/ITILSolution/";
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    $input='{"id":17,"input": {"users_id_validate":2,"status":3}}';
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "PUT");
    curl_setopt($ch, CURLOPT_POSTFIELDS, $input);
    $errno = curl_errno($ch);
  $errmsg = curl_error($ch);
  $httpcode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
  $json = curl_exec($ch);
  curl_close ($ch);
  $obj = json_decode($json,true);

Last edited by jish1702 (2023-03-15 07:54:43)