[SOLVED] Prevent automatically created ticket-tasks

Jan 1977 · 2023-03-07 10:47:55

Hello,

since we updated to glpi 10.0.5/php 8 on Windows with IIS, there are several tickets with automatically created ticket tasks - about 50 tickets out of more than 3400 are affected.

The tasks contain all the same desription (german)"Automatisch erstellte Aufgabe" and different times and users.

We do not recognize a pattern why these tasks are created.

Why are they created and can we disable this functionality?

Last edited by Jan 1977 (2023-03-07 14:53:32)

cconard96 · 2023-03-07 14:14:33

These tasks are created when you select a duration during the ticket creation. Since there is no separate duration on tickets beyond what is automatically calculated from task durations, it has to add a task. Usually this is used to log time spent entering the ticket.

cconard96 · 2023-03-07 14:17:26

As for removing that ability, the total duration field can be hidden using the ticket templates, but that would also block seeing the duration after the ticket is created.
There is a work in progress feature for GLPI 10.1.0 that would add read-only field options to templates, so that may be something you would be interested in looking into when that version is released (no ETA yet).

Jan 1977 · 2023-03-07 14:52:59

Hello,

thank you very much. I've changed the field to be hidden now. This works fine for us.

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#1 2023-03-07 10:47:55

[SOLVED] Prevent automatically created ticket-tasks

#2 2023-03-07 14:14:33

Re: [SOLVED] Prevent automatically created ticket-tasks

#3 2023-03-07 14:17:26

Re: [SOLVED] Prevent automatically created ticket-tasks

#4 2023-03-07 14:52:59

Re: [SOLVED] Prevent automatically created ticket-tasks

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