Forum GLPI-Project

davide.carrabba

Member

Registered: 2023-03-02

Posts: 1

Enter only the emailed portion of the response in the ticket

Hello,

We have this problem. When a user responds via email to the notification of a new comment, the entire response including the notification of the previous comment is uploaded into the ticket. This creates the problem that tickets on the portal are complicated to read.

How can we solve this problem?

Thanks,
Davide