Forum GLPI-Project

yuki555

Member

Registered: 2023-02-15

Posts: 16

Automatic urgency for separate category

How I can set high urgency for one separate ticket category for new tickets.
I want to make default high urgency for one specific category.
I've tried to create Business rule:
- Criteria: Category > is > "category name"
- Actions: urgency > assign > high

It works but only if I choose category for existing ticket, not for new one.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Automatic urgency for separate category

check with ticket templates :

you can preset ticket values including urgency ;
then associate this template with your category(ies) ( setup>dropdowns>ticket categories>[myCategory]> template for requests/incidents

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