Forum GLPI-Project

Torin90

Member

Registered: 2022-12-16

Posts: 5

[10.0.5] Problem with first comment to ticket by email

Hi!
There is a problem with the first comment reply to ticket by email: it is not sent to the initiator and observers.
First answer from servicedesk (glpi interface) is sending.
Is there any solution or ideas?

Last edited by Torin90 (2023-01-18 10:46:02)

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: [10.0.5] Problem with first comment to ticket by email

Check the recipients inside notifications. (Setup -> notification)