Forum GLPI-Project

jmalone_lancium

Member

Registered: 2022-12-29

Posts: 2

Is it possible to add a Computer to a ticket using the API? SOLVED

Hello,

I'm trying to integrate our monitoring alert system with GLPI. I can easily create a new ticket using the API (either PHP or Python library). After that, I want to associate the affected computer(s) with the new ticket but I cannot find a way to add an item to a ticket using the API. Is there any documentation or examples showing how to update "Items" in Tickets using the API?

Thanks,

-Josh

Last edited by jmalone_lancium (2023-01-03 15:44:52)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Is it possible to add a Computer to a ticket using the API? SOLVED

Can you try adding an "items_id" property to the input body? It should be an object where the keys are item types like "Computer" and the values are arrays of IDs for that item type.

Ex:

"items_id": {
   "Computer": [104, 202]
}

---

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jmalone_lancium

Member

Registered: 2022-12-29

Posts: 2

Re: Is it possible to add a Computer to a ticket using the API? SOLVED

That did it! Thanks!

Python library usage:

item_id=sys.argv[1].rstrip()
t_data={
    'name': "Test ticket from API script",
    'content': "This is only a test.\n",
    'items_id': {
        'Computer': [item_id]
    }

}
print("Adding ticket with item %s..." % (item_id))
print(glpi.add('Ticket', t_data))