Forum GLPI-Project

antonio006

Member

Registered: 2022-12-12

Posts: 6

Rule for SLA

Sorry if my english is not the best.
H, i want to know now to make a rule for an SLA.
Scenario:

     -A technician receive a ticket from a cliente i want to add a rule or one way to if thetechnician write something on the chat the sla ends, stops forever for that ticket and with that i wanted too if a technician write something on the chat automatic assigned ticket to him.

i cant find a way to configure that i want to do same thing of the state resolved