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When a user sends an email into the ticket receiver and CCes someone else, it creates a ticket which is what I expect. But if the CCed user replies to the email the original user sent, it will create a new ticket in the system.
What configuration am I missing to have those replies be brought in as followups to the original ticket?
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I had the same problem and solved it by installing this plugin:
https://github.com/tomolimo/mailanalyzerOffline
Hello, Can you please let me know how you configured the receiver so that the creation of tickets by mail works for you?
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