Forum GLPI-Project

YamiGhor

Member

Registered: 2021-08-02

Posts: 5

[SOLVED] Entities incoherence

Entitie structure:
- Root
-- Entity1
-- Entity2
-- Entity3

I have a user set as self-service in the entity1, 2 and 3.
Those entities have different categories each one.

Every time the user login he can see all the tickets of the all entities. And when he creates a ticket he can chose categories from different entities, if he chose the wrong one the ticket is created on the entity1 with the categories of the entity2. <-- This is not the correc way.

If the user change their entity then they only see the tickets of the entity choosen and when he creates a ticket he only see the categories of that entity. <-- This is the correct way as I undestand.

What I'm doing wrong?
Thanks in advance.

Edit: Solved

Last edited by YamiGhor (2022-11-16 10:47:42)

YamiGhor

Member

Registered: 2021-08-02

Posts: 5

Re: [SOLVED] Entities incoherence

I think it's solved.

The problem was that the user had the default entiity as the Root, where he don't have permissions.
Now set the default entity as Entity1 and works as I wish