Forum GLPI-Project

rcastillo

Member

Registered: 2022-06-02

Posts: 47

[GLPI 10.0.2] Not getting updated ticket email notifications [CLOSED]

Hello There,

I do get notifications when a ticket is newly Opened, Switched to new tech, and Closed. 

Is there a way to get an updated email when a CUSTOMER or TECH updates the ticket?

Thank you,
Rudy

Last edited by rcastillo (2022-11-10 19:19:20)

AdrianE

Member

Registered: 2022-10-07

Posts: 5

Re: [GLPI 10.0.2] Not getting updated ticket email notifications [CLOSED]

Hello rcastillo,

You should be able to receive update emails by selecting "Enable followup" in the Notifications configuration.
You may also need to go to Setup > Notifications > Notifications and activate "Add Followup".

Hope this helps you

rcastillo

Member

Registered: 2022-06-02

Posts: 47

Re: [GLPI 10.0.2] Not getting updated ticket email notifications [CLOSED]

Thank you AdrianE - I managed to see the issue...

Yes, it was on Setup > Notifications > Notifications (Bell Icon) > Add Followup

Active was already YES

...But, I had to ADD the "Recipients" = [Technician in charge of the Ticket]

This is now closed.

Last edited by rcastillo (2022-11-10 19:20:08)