Forum GLPI-Project

Clement87954

Member

Registered: 2022-10-24

Posts: 1

Notifiaction of update ticket by mail

Hi,
I m new to GLPI and i have the Following problem :

When someone open a ticket by mail, he get a notification (by mail) one minute after, and when i close the ticket, same thing, he get the end ticket notification.

BUT, when, in GLPI, i update (i awser) to a ticket, the personne who open the ticket dont receive any mail at all.

My rules r corrects, my template too... what can i do ?

thx for helping me by advance !

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,288

Re: Notifiaction of update ticket by mail

moved to english help section

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,288

Re: Notifiaction of update ticket by mail

glpi verions ?
Server type (windows/linux ?)
check if emails are in notification queue.
if yes : check automatic actions : queuednotifications   => witch mode ? CLI or GLPI ?

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9