Forum GLPI-Project

norbertszasz

Member

Registered: 2022-09-27

Posts: 1

Assign ticket to technician group based on email to: header

Hello!

Checked docs and searched the forum, but there is no specific information.
GLPI 10.02

We are receiving incoming tickets for email receiver: support@example.com
we have alias for specific team: superteam@example.com

How can I set up a rule to assign incoming email tickets to Super team if the original email "to" is superteam@example.com

Thanks