Forum GLPI-Project

doesntMatter

Member

Registered: 2016-07-06

Posts: 108

Tickersystem - Internal Note

Hi @all,

how can I add an Internal Note to a Ticket? On the Downl-Left I have only answer, add solution, add document and ask for permission...

Rafumel1774

Member

Registered: 2019-05-11

Posts: 131

Re: Tickersystem - Internal Note

Add an "answer" and set it to private. All techs will be able to see it. Otherwise use personal notes - but they are not linked to a ticket. No other way.

doesntMatter

Member

Registered: 2016-07-06

Posts: 108

Re: Tickersystem - Internal Note

great, this is what i was looking for.