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#1 2022-09-05 19:24:51
- SharmM27
- Member
- Registered: 2022-09-05
- Posts: 2
How to create ticket from Email Automatically
How to create ticket from Email Automatically
Team,
I am able to find the setting to setup email in Receiver but ticket is not getting created automatically unless i manually trigger it.
"Get Email Ticket Now" under Action tab of Receiver menu.
Please help how the ticket can be automatically created if i drop an email to Support@domain.com email address.
Many Thanks,
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#2 2022-09-06 10:27:21
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,288
Re: How to create ticket from Email Automatically
you can make it run on ots own using setup>automatic action>mailgate
if you are running Linux then see here https://glpi-user-documentation.readthe … tasks.html
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GLPI10.0.16 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9
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