You are not logged in.
- Topics: Active | Unanswered
Announcement
Téléchargez la dernière version stable de GLPI
- Et vous, que pouvez vous faire pour le projet GLPI ? :
Contribuer
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
#1 2022-08-09 15:44:17
- zephthana
- Member
- Registered: 2022-08-09
- Posts: 3
Change technical automatiOn request or incident ticket, how to change
On request or incident ticket, how to change the automatic assignment group when changing the technician?
Example :
Toto ins in System group
Titi is in Network group
On ticket we change toto technician by titi technician
automatically change the group too
How to ?
Thanks for your help
My Glpi version is 9.5.6
Offline
#2 2022-08-09 15:58:28
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,288
Re: Change technical automatiOn request or incident ticket, how to change
plugin BEHAVIOURS has a setting that adds technician groups on ticket update .
Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9
Offline