Forum GLPI-Project

Pedro Moreira

Member

Registered: 2022-07-25

Posts: 2

GLPI Self-Service users can't see follow up messages

Hello,
I have a small problem with my GLPI support, last week someone came to me and told me that they can't see the follow up messages. I tried to make a ticket in self-service and i responded in the super admin account, for some reason i dont know when i go in the Self-Service account i can't see the response i gave to the ticket.
The person get's an email when i give the response but still they can't see it on the GLPI, i checked for permissions and i think it all right.
Can someone help me with this problem, i been responding to tickets for the last month and had no clue i had this problem and i would like to fix it as soon as possible.

Version 10

Last edited by Pedro Moreira (2022-07-25 09:34:42)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: GLPI Self-Service users can't see follow up messages

Are you on the latest bug fix version of GLPI 10? We are up to 10.0.2 currently and a lot of bugs were fixed since the initial release.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Pedro Moreira

Member

Registered: 2022-07-25

Posts: 2

Re: GLPI Self-Service users can't see follow up messages

I am on the 10, i will update to the 10.0.2 and hope it will fix it.
Thank you!

eduardofsr

Member

Registered: 2015-06-01

Posts: 5

Re: GLPI Self-Service users can't see follow up messages

I have the same problem and I have the last version, 10.0.2

EHS

Member

Registered: 2022-11-08

Posts: 2

Re: GLPI Self-Service users can't see follow up messages

I found the solution.

In the profile of Self-Service it is necessary to enable the options in Followups:

SEE PUBLIC ONES - (enable to see messages)
ADD FOLLOWUP (REQUESTER) - (enable requester reply to messages)
ADD FOLLOWUP (WATCHER) - (enable watcher reply to messages)

We are on hand to help.