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Hello GLPI experts,
I need your help! I'm using GLPI 9.5.7. When my users create helpdesk tickets in GLPI, I get a notification via email, but the user doesn't. When I look in the notification queue, I see the message sitting there. I can manually send the message from the notification queue, and it sends just fine. The same behavior is happening with ticket follow-ups as well. Here are my mailgate settings. Does anyone know how to fix this?
Automatic Action
Name mailgate
Description Retrieve Email (eMail receivers)
Run Frequency 5 minutes
Status scheduled
Run Mode GLPI
Run Period 0 -> 24
Number of days this action logs are stored 30 Last run 07-07-2022 11:58 Blank
Number of Emails to Retrieve 10 Next Run As soon as possible
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Hey Guys. Any feedback on this?
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[Solved]
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For anyone else that has difficulty understanding the GLPI email configuration.
1. The mailgate is ONLY for retrieving email from some mailbox. It does not SEND notifications.
1a. The mailgate implements the 'receivers' configurations done.
2. Notifications are send from the Administration > notification queue
3. The notification queue is handled by its own automatic action Home >Setup > Automatic actions called : queuednotification
4. The automatic action implements the SMTP configuration located in Home > Setup > Notifications : Email Followups Configuration.
5. Parts of the notification configuration can be 'overwritten' by entity specific configuration like send-from, reply to that located in Home>Administration>Entities :Notifications.
If using CRON for automatic actions (that is not the default for allot of actions), then:
1. make sure CRON is implemented meaning, that some task scheduler like Cron or Windows AT should periodically execute "[path_to_php]/php[.exe] [path_to_glpi]/front/cron.php"
2. make sure the desired automated tasks are configured to use cron instead of the CLI. This can easily be done using mass action update.
Regards,
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