Forum GLPI-Project

ledistordu

Member

Registered: 2022-06-21

Posts: 7

[GLPI 10.0.1] Auto assign when answer

Hello,

Actualy we use Osticket and we also used Zendesk. With this two solutions, when you reply to a ticket, it is directly assigned to you.

It is possible to do the same thing on GLPI ?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,819

Website

Re: [GLPI 10.0.1] Auto assign when answer

This is not possible in GLPI itself currently, but it can be done with the "Behaviors" plugin's "Technician assignment when adding follow up" option.
https://plugins.glpi-project.org/#/plugin/behaviors

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GLPI Collaborator and Plugin Developer.
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doesntMatter

Member

Registered: 2016-07-06

Posts: 108

Re: [GLPI 10.0.1] Auto assign when answer

i think this should be a native feature...

ledistordu

Member

Registered: 2022-06-21

Posts: 7

Re: [GLPI 10.0.1] Auto assign when answer

Yes i think too

Thank you it's ok with Behaviors plugin !