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#1 2022-06-16 20:48:51
- rcastillo
- Member
- Registered: 2022-06-02
- Posts: 47
[SOLVED] - GLPI 10.0.0 - Where can I modify the ticket details?
Hello There,
Where can I modify the ticket details to our customers [self-service] users? Like taking off: Category, Associated Items, Watchers, Locations, etc?
Thank you
Last edited by rcastillo (2022-06-17 21:44:18)
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#2 2022-06-16 22:09:09
- rcastillo
- Member
- Registered: 2022-06-02
- Posts: 47
Re: [SOLVED] - GLPI 10.0.0 - Where can I modify the ticket details?
I found the answer - for me it was hidden:
Go to Assistance > Tickets > Template [Above Screen]
- Click on Ticket Template and modify
- Hidden Fields - I can hide some fields, but why I can't hide "Category"?? hmm...
Last edited by rcastillo (2022-06-16 22:10:02)
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#3 2022-06-17 18:37:44
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,813
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Re: [SOLVED] - GLPI 10.0.0 - Where can I modify the ticket details?
The list of fields available to hide is retrieved with a function that has a "withtypeandcategory" option that is set to false in the context of hidden fields.
It is not clear why it is false or why type and category are linked like this. However, it has been like this for over 11 years.
I don't know how much it would affect to allow hiding both of these fields without some extensive testing.
I suggest making a request on the UserEcho site to request the ability to hide these fields.
https://glpi.userecho.com/
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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