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ila

Member

Registered: 2022-03-10

Posts: 11

REST API Create Ticket to certain entity

Hi

I have successfully created tickets using API but now I need to create ticket using API only for certain entity (different from the current default entity on the user)
So I need to config the entity for when the ticket will be created
is there any way to do it?

the current code i used for create ticket is:

ticket = dict()
ticket['type'] = ticket_type_id
ticket['itilcategories_id'] = ticket_cat_id
ticket['locations_id'] = ticket_loc_id
ticket['name'] = ' ticket_title_text
ticket['content'] = ticket_desc_text

then I call PUT request using Add_Item API with ticket dict() as the data and item_type =  Ticket

Thanks

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,807

Website

Re: REST API Create Ticket to certain entity

You need to specify the "entities_id" field in the ticket input.

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foulla

Member

Registered: 2022-06-07

Posts: 4

Re: REST API Create Ticket to certain entity

Hello everyone,
I am trying to use the Rest API
Actually I am not sure about which parameters I need to send in the request
Please Where can I find an exemple of a POST request for creating a ticket with a description of parameters?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: REST API Create Ticket to certain entity

post moved to API section

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ila

Member

Registered: 2022-03-10

Posts: 11

Re: REST API Create Ticket to certain entity

You need to specify the "entities_id" field in the ticket input.

thanks!

ila

Member

Registered: 2022-03-10

Posts: 11

Re: REST API Create Ticket to certain entity

Please Where can I find an exemple of a POST request for creating a ticket with a description of parameters?

I never find any, but here:

curl -X POST -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxx" -d '{"input": {"name": "Ticket Name", "content": "Ticket Desc"}}' 'http://glpiserver/apirest.php/Ticket/'

the URL is: http://xxx/apirest.php/Ticket/

for the input:

name: ticket title
content: ticket description
itilcategories_id: ticket category id
type: ticket type id
locations_id : location id

you get session token from initsession:
$ curl -X GET \
-H 'Content-Type: application/json' \
-H "Authorization: Basic base64({login}:{password})" \
-H "App-Token: f7g3csp8mgatg5ebc5elnazakw20i9fyev1qopya7" \
'http://xxx/apirest.php/initSession'

Last edited by ila (2022-06-30 04:22:12)