Forum GLPI-Project

giang

Member

Registered: 2022-02-11

Posts: 50

how to un-install plugin behavior

Hi,

I go to market place > uninstall behavior
> Retart apache
> restart mysqld

So, the ticket ID sitll format yyyymmxxxx. Please help me to clear behavior format to restore origin ID of GLPI

Thanks.
G.

GLPI 9.5.5

Last edited by giang (2022-06-06 07:13:54)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: how to un-install plugin behavior

From the plugin's wiki on GitHub:
"If you use one of this number format, you won't be able to come back to the original number format of GLPI. Also you won't be able to pass from a format to other one."

Once you set ticket IDs to be based on the date, you cannot go back to standard numbering. When you uninstalled the plugin, the ticket IDs should start incrementing normally starting from the largest ticket ID.
If your tickets stopped at 2000 and then you switched to date formatting, it will not create tickets starting with 2001 after the plugin is removed. If the largest ID is 2022060001, it will start with 2022060002 after removal.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: how to un-install plugin behavior

I didn't check how plugin work,
but u can try working on database cause id is an auto_increment.
Obvious, u have to check to avoid duplicate id cause it's a primary key...