Forum GLPI-Project

kareem

Member

Registered: 2022-05-24

Posts: 1

How to make user priority on GLPI 9.5.4?

Hi All,

Have a good day.
I have a question, if I have several users I want to put in the priority category, how do I create them?
as an example;

User A = high priority
User B = high priority
User C = medium priority
User D = low priority
User E = very high priority

how to automate if User A creates a ticket then the ticket immediately turns into a high priority?

Next, is there another way to create a formula for creating an SLA? maybe from colleagues have please help enlightenment.

Looking forward for you guys feedback, many thanks for the help ^_^

Last edited by kareem (2022-05-24 03:57:14)