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#1 2022-04-15 12:17:53
- Afol
- Member
- Registered: 2021-12-23
- Posts: 77
ticket attachments
Hello,
Is it possible to put the attachment in the e-mail responses to tickets to avoid the user having to necessarily connect to the portal?
Thanks
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#2 2022-04-22 13:22:52
- Afol
- Member
- Registered: 2021-12-23
- Posts: 77
Re: ticket attachments
helpp
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#3 2022-04-22 16:28:42
- WebGreg
- Member
- Registered: 2020-02-27
- Posts: 740
Re: ticket attachments
Home > Setup > General > Assets
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
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#4 2022-04-26 16:01:01
- Afol
- Member
- Registered: 2021-12-23
- Posts: 77
Re: ticket attachments
WebGreg wrote:
Home > Setup > General > Assets
where should I go exactly? in general I don't see the assets menu item
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#5 2022-04-26 17:36:22
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,290
Re: ticket attachments
see setup>notifications>email followup configuration>Add documents into ticket notifications = YES
Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9
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#6 2022-05-05 14:48:25
- Afol
- Member
- Registered: 2021-12-23
- Posts: 77
Re: ticket attachments
Thank you!
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