Forum GLPI-Project

giang

Member

Registered: 2022-02-11

Posts: 50

Available=23,imported=0,retrieved=10,refused=0,errors=0,blacklist=10

Hi,

I have a problem with GLPI 9.5.5 as below:

- requester submitted a ticket via web portal > he received a email notification -> ok.
- After that, any action for update in ticket by technician > the recipients: watcher, requester, technician do not receive any notification via email.

- And then, i access to mail server, i see 23 emails stay in inbox folder.

>> Go to Setup > Receivers > Click "Get email tickets now" in Action tab of receivers name.
      + First to get email > notification: Number of messages: available=23, already imported=0, retrieved=10, refused=0, errors=0, blacklisted=10
      + Second to get email > notification: Number of messages: available=13, already imported=0, retrieved=10, refused=0, errors=0, blacklisted=10     
      + Third to get email > notification: Number of messages: available=3, already imported=0, retrieved=3, refused=0, errors=0, blacklisted=3     

Please help me to fix this issue for recipients able to receive notification via email once ticket is updated.

=========================
My config:

1. Setup > Receiver >
    - Mail server ( xxxsupport@abc.com)
    - Active: Yes.

2. Setup > Notifications:
    - Enable followup: Yes
    - Enable followups via email: Yes.
    - Enable followups from browser: Yes.

3. Setup > Notifications > Notifications > Update ticket
    - Active; Yes | Allow respons: Yes
    - Recipients: Administrator, Former technician in charge of the ticket, Requester, Technician in charge of the ticket, Watcher.

4. Setup > Automatic Notifications > queuednotification > Automatic action tab:
    - Run frequency: 1 mininutes
    - Run mode: CLI
    - Run peror: 0-24
    - Number of days this action logs are stored: 30
    - Maximum emails to send at once : 50

Thanks,
Giang.

Last edited by giang (2022-03-17 12:10:16)

ygeraldino

Member

Registered: 2022-03-19

Posts: 9

Re: Available=23,imported=0,retrieved=10,refused=0,errors=0,blacklist=10

The same problem..

SriLanka

Member

Registered: 2022-04-29

Posts: 1

Re: Available=23,imported=0,retrieved=10,refused=0,errors=0,blacklist=10

The same problem :-(

Last edited by SriLanka (2022-04-29 07:30:28)

ismail

Member

Registered: 2021-07-01

Posts: 2

Re: Available=23,imported=0,retrieved=10,refused=0,errors=0,blacklist=10

Same problem and this information

Task mailgate executed
Number of messages: available=573, already imported=10, received=0, refused=0, errors=0, blacklisted=0

email not created the ticket.
i got this issue since this month and previously work well.

Hope anybody can help for this issue