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#1 2022-01-04 01:04:19
- aziz
- Member
- Registered: 2021-03-30
- Posts: 109
ticket created get assigned automatically to the user that created it
Guys ,
When I try to add a ticket using api like this :
{"input":{"name":"xx","content":"xx"}}
it works fine and the ticket is added but it gets assigned to the user that created it automatically.
But I need it to stay empty if I don't set it myself.
How should I achieve this pls guys!!
Appreciate anyhelp.
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#2 2022-01-04 09:06:40
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,175
Re: ticket created get assigned automatically to the user that created it
check user preferences> personalization(TAB)>Pre-select me as a technician when creating a ticket=No
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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