Forum GLPI-Project

WebGreg

Member

Registered: 2020-02-27

Posts: 729

Problem with HP printers - duplicated

Hi.

Today I noticed printer that was connected over the network and inventoried by SNMP with serial number CNBWxxxxxx someone connected via USB. OK. But the printer was added as a new printer with a inventory number 00CNBWxxxxxx and... as a device with 00CNBWxxxxxx (I deleted it, but the agent added it as device again). So not even doubled, but tripled

Unfortunately, there is no merge option in GLPI (or at least I don't see it). Has anyone encountered a similar problem? Is there any way to fix it?

Last edited by WebGreg (2021-12-29 14:13:00)

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS

gbougard

Moderator

From: Montpellier, France

Registered: 2021-07-21

Posts: 534

Website

Re: Problem with HP printers - duplicated

Hi WebGreg,

did you try to blacklist the 00CNBWxxxxxx S/N ? or make a rule to ignore the device with that S/N ?

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GLPI-Agent developer from Teclib' and GLPI-Network team
Previously FusionInventory-Agent maintainer