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Bonjour,
J'écris un petit message d'aide car je suis en pleine bataille avec le plugin FormCreator. Celui-ci ne me crée pas de ticket
Version de GLPI 9.5.6
Version FormCreator 2.12.2
Je souhaite créer un formulaire d'achat, j'ai crée un gabarit de ticket "achat" avec les champs nécessaire
Je crée mon formulaire puis dans cibles je crée une nouvelle cible, dans ticket cible en description j'ai : ##FULLFORM##
Puis je paramètre les autres champs. (j'ai absolument essayé toutes les options...)
Condition pour créer la cible : Toujours visible.
Je valide, puis envoi mon formulaire, aucun ticket de crée
Quand je rentre sur le formulaire en attente de validation dans la partie Tickets : Pas de ticket trouvé.
Je ne comprends pas ou est le problème. Je consulte les logs je ne trouve aucun problème !
Merci par avance de votre aide.
ps : voici un export
{"schema_version":2.12,"forms":[{"name":"test","is_recursive":1,"icon":"fa fa-eye","icon_color":"#999999","background_color":"#e7e7e7","access_rights":1,"description":"","content":"","is_active":1,"language":"fr_FR","helpdesk_home":0,"is_deleted":0,"validation_required":1,"is_default":0,"is_captcha_enabled":0,"show_rule":1,"uuid":"99cf2349-8d9ac576-615712558b8773.63773570","_entity":"GroupeNS","_plugin_formcreator_category":"Achat","_profiles":[],"_sections":[{"name":"test","order":1,"show_rule":1,"uuid":"99cf2349-8d9ac576-61571263e9b201.32389964","_questions":[{"name":"Q1","fieldtype":"date","required":0,"show_empty":0,"default_values":"","values":null,"description":"","row":0,"col":0,"width":4,"show_rule":1,"uuid":"99cf2349-8d9ac576-6157127778c5f0.08292695","_conditions":[],"_parameters":[]},{"name":"Q2","fieldtype":"textarea","required":0,"show_empty":0,"default_values":"","values":null,"description":"","row":1,"col":0,"width":4,"show_rule":1,"uuid":"99cf2349-8d9ac576-61571293361b60.61125237","_conditions":[],"_parameters":{"textarea":{"regex":{"regex":"","fieldname":"regex","uuid":"99cf2349-8d9ac576-61571293382332.42694636"},"range":{"range_min":"","range_max":"","fieldname":"range","uuid":"99cf2349-8d9ac576-6157129338b8d4.16785151"}}}}],"_conditions":[]}],"_conditions":[],"_targets":{"PluginFormcreatorTargetTicket":[{"name":"test","target_name":"test","type_rule":1,"type_question":2,"content":"<p>##FULLFORM##</p>","due_date_rule":3,"due_date_question":1,"due_date_value":-30,"due_date_period":1,"urgency_rule":1,"urgency_question":0,"validation_followup":1,"destination_entity":1,"destination_entity_value":null,"tag_type":1,"tag_questions":"","tag_specifics":"","category_rule":1,"category_question":0,"associate_rule":1,"associate_question":0,"location_rule":1,"location_question":0,"show_rule":1,"sla_rule":1,"sla_question_tto":0,"sla_question_ttr":0,"ola_rule":1,"ola_question_tto":0,"ola_question_ttr":0,"uuid":"99cf2349-8d9ac576-615712dd929c75.87478445","_tickettemplate":"Achat","_actors":[{"itemtype":"PluginFormcreatorTargetTicket","actor_role":1,"actor_type":1,"actor_value":null,"use_notification":1,"uuid":"99cf2349-8d9ac576-615712aa4b5819.12717870"},{"itemtype":"PluginFormcreatorTargetTicket","actor_role":2,"actor_type":2,"actor_value":null,"use_notification":1,"uuid":"99cf2349-8d9ac576-615712aa4be513.25958281"}],"_ticket_relations":[],"_conditions":[]}],"PluginFormcreatorTargetChange":[]},"_validators":[{"itemtype":"User","uuid":"99cf2349-8d9ac576-61571255904884.72114884","_item":"Dejan"},{"itemtype":"User","uuid":"99cf2349-8d9ac576-615712558e86e1.94377423","_item":"user2"}],"_translations":[]}]}
Last edited by Dejan (2021-10-01 16:06:37)
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Bonjour
Il y a une validation requise sur votre formulaire. Un validateur doit accepter les réponses au formulaire pour que le ticket soir créé.
No support with MP - Always run an upgrade task on a testing instance before running it on production! Always backup before any upgrade task!
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Merci beaucoup ! je cherchais compliqué alors que c'est juste simple... merci encore !
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