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#1 2020-10-06 12:35:10

GAESI
Member
Registered: 2020-10-01
Posts: 4

[GLPI Migration 9.4.5> 9.5.1] Problem with the mail collector

Hello,

Since the update to version GLPI 9.5.1, the recovery of my emails via collector no longer works.

The automatic actions of the "Mailgate" work without problem.

No problem BEFORE migration.

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When I go to the mail collector options "Configuration \ Collectors \ (the collector) \ Action \ Retrieve emails now", this is what is displayed:

Error
Number of messages: available = 3, retrieved = 3, refused = 0, errors = 3, blacklisted = 0

erreur-glpi1.png

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I have been checking the logs, the only logs that return some interesting stuff and the "mailgate.log" log which is in the "/ var / www / glpi / files / _log /" directory.

I have no error in the "php-errors.log" and "sql-errors.log" logs which concern the collector.

Here is what the log says:
Invalid message: Malformed header detected <br/> 2020-10-01 15:10:06 [@SERVER]
Invalid message: Malformed header detected <br/> 2020-10-01 15:10:06 [@SERVER]
Invalid message: Malformed header detected <br/> 2020-10-01 15:10:06 [@SERVER]

erreur-glpi2.png

Obviously the mailgate tells me that the mail header is badly formatted (this only since the migration to 9.5.1).

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Regarding the configuration of the collector:
Server type: onpremise (internal) "Kerio Connect"
Connection type: POP
TLS: NO-TLS
Authentication: YES


config-glpi.png

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I see a lot of people having problems with the collector since the update to version 9.5, see 9.5.1, but no log return, if that might give some people a clue.

Looking forward to your feedback, thank you.

Last edited by GAESI (2020-10-06 12:37:48)

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#2 2020-10-12 21:55:17

Vtom
Member
Registered: 2019-04-26
Posts: 23

Re: [GLPI Migration 9.4.5> 9.5.1] Problem with the mail collector

hi
i use 9.5.2 and have the same error. Try many but it dont works.
Only refused Emails :-(

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#3 2020-10-13 09:14:21

GAESI
Member
Registered: 2020-10-01
Posts: 4

Re: [GLPI Migration 9.4.5> 9.5.1] Problem with the mail collector

Hello,

I have the same problem in 9.5.2, I solved my problem using the IMAP protocol instead of POP, but suddenly I can no longer use my POP protocol...

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#4 2020-11-13 18:56:59

RTHD
Member
From: USA _
Registered: 2020-11-13
Posts: 2

Re: [GLPI Migration 9.4.5> 9.5.1] Problem with the mail collector

Hi all....newbie in the room
I'm pretty sure my prob is the same.  Upgrading from 945 > 951 and cant migrate until solved.
I've tried changing some/all of the settings, sometimes get a blank locked screen in response,
otherwise the popup in the lower right verifies settings saved correctly.
In my 945, all works well...no problemo !
using this Connection string    {mail.mySERVER.com:993/imap/ssl}   ( tried w/ and w/o SSL )

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