Forum GLPI-Project

Farooko

Member

Registered: 2020-06-11

Posts: 1

get list ticket that the time to resolve is exceeded

Hello everyone,

I need to get the list of the tickets that the time to resolve is exceeded,
GLPI version : GLPI 9.3.0 (unfortunatly is not upgraded)

did you know the relation between table glpi_tickets and gpli_slas ?

Thank you

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: get list ticket that the time to resolve is exceeded

did you try this URL?

[MyServer]/glpi/apirest.php/search/Ticket/?is_deleted=0&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=notold&criteria[1][link]=AND&criteria[1][field]=82&criteria[1][searchtype]=equals&criteria[1][value]=1

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

thunwa

Member

Registered: 2023-12-25

Posts: 3

Re: get list ticket that the time to resolve is exceeded

did you try this URL?

[MyServer]/glpi/apirest.php/search/Ticket/?is_deleted=0&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=notold&criteria[1][link]=AND&criteria[1][field]=82&criteria[1][searchtype]=equals&criteria[1][value]=1

I try to access with my server as below result.

[
    "ERROR",
    "API Disabled"
]

How to resolve?

Thanks.

Last edited by thunwa (2024-01-04 06:34:23)

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GLPI 10.0.7
Ubuntu 22.04.3 LTS
GLPI-Inventory 1.2.1
More Reporting 1.8.4