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#1 2011-12-12 11:58:51
- imunro01
- Member
- Registered: 2010-11-10
- Posts: 24
Cannot add attachment to ticket
Whether submitting a ticket via email or via the interface, we are unabel to attach a document to it.
The document I;ve tried with today is a small MS Word 2003 document
I'm running version 0.80.5
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#2 2011-12-12 14:09:17
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Cannot add attachment to ticket
1/ Check allowed document type.
2/ Any message in the ticket description ?
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#3 2011-12-12 14:18:03
- imunro01
- Member
- Registered: 2010-11-10
- Posts: 24
Re: Cannot add attachment to ticket
Where do I locate the allowed document type list?
No message in the ticket - nothing to indicate an upload has been attempted
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#4 2011-12-12 14:42:37
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Cannot add attachment to ticket
Home > Setup > Dropdowns > Document Types
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#5 2011-12-12 14:53:46
- imunro01
- Member
- Registered: 2010-11-10
- Posts: 24
Re: Cannot add attachment to ticket
Yes - doc files are lsited and enabled in there
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#6 2011-12-12 19:09:10
- adrianmarsh
- Member
- Registered: 2006-08-28
- Posts: 379
Re: Cannot add attachment to ticket
Is the email coming in as S/MIME encoded ?
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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