Forum GLPI-Project

varunb

Member

Registered: 2011-10-18

Posts: 45

mails are not updating.

Hi,

I am running GLPI version 0.80.4 , using with Linux operating system.
Now i have problem where mails are not getting updated automatically nor doing manually(in setup==>receivers tab).
i followed the below link and activated debug mode.
http://www.glpi-project.org/forum/viewt … p?id=10279

some errors i found out below.

orion:/srv/www/htdocs/mela/files/_log # tail -f sql-errors.log 
***
Script: /plugins/appweb/front/plugin_appweb.profile.php
SQL: SELECT * FROM glpi_plugin_compte_profiles where ID=\'12\';
Error: Table 'intranet_beta.glpi_plugin_compte_profiles' doesn't exist
14-08-2008 16:10
*** MySQL query error : 
***
Script: /plugins/appweb/front/plugin_appweb.profile.php
SQL: SELECT * FROM glpi_plugin_compte_profiles where ID=\'9\';
Error: Table 'intranet_beta.glpi_plugin_compte_profiles' doesn't exist

orion:/srv/www/htdocs/mela/files/_log # tail -f php-errors.log 
Test
Test

only these errors i got when i activated debug mode.
please let me know  how i can see error logs still and post if necessary.

also wen i do manually click get email tickets in setup==>receivers tab. I will get a error while loading with red color in background like below.

[img]]
PHP Notice: Undefined index: message_id in /srv/www/htdocs/glpi/inc/mailcollector.class.php a line 526
PHP Notice: Undefined index: from in /srv/www/htdocs/glpi/inc/mailcollector.class.php a line 540
PHP Notice: Undefined index:  ccs in /srv/www/htdocs/glpi/inc/mailcollector.class.php a line 547
PHP Notice: Undefined index: tos in /srv/www/htdocs/glpi/inc/mailcollector.class.php a line 557
PHP Notice: Undefined index: subject in /srv/www/htdocs/glpi/inc/mailcollector.class.php a line 574
etc. . .  .
.
.
.
.
.
.[/img]

Last edited by varunb (2011-11-15 13:25:47)

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: mails are not updating.

Below are the few error log i got when i manually click get email tickets in setup==>receivers tab.

orion:/srv/www/htdocs/mela/files/_log # tail -f php-errors.log

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: ccs
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:547            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: tos
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:557            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: subject
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:574            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: message_id
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:526            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: from
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:540            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: ccs
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:547            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: tos
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:557            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

2011-11-15 18:11 [2@varun]
Notice(8): Undefined index: subject
Backtrace :
/srv/www/htdocs/glpi/inc/mailcollector.class.php:574            userErrorHandlerNormal()
/srv/www/htdocs/glpi/inc/mailcollector.class.php:383            MailCollector->buildTicket()
/srv/www/htdocs/glpi/front/mailcollector.form.php:73            MailCollector->collect()

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: mails are not updating.

Install version 0.80.5 which corrects many bug in mailcollector and try again

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: mails are not updating.

Install version 0.80.5 which corrects many bug in mailcollector and try again

Hi,

Thanks for the reply. .

I installed version 0.80.5, but same problem.  Errors are same as i mentioned in above post.
please go through it and let me know what to do???

Last edited by varunb (2011-11-16 07:24:26)

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: mails are not updating.

Hi,

I configured in a new system  Installed version 0.80.5 newly configured everything.
and when i update ticket manually(in setup==>receivers tab.) i am getting error like below.

Create the directory ../files/WAV/62
The file is valid. Upload is successful.
Your message has been sent successfully, your request is on file. (Ticket 22)
Number of available and retrieved emails : 10

and my php error log are below. .

2011-11-22 11:39 [2@orion]
Notice(8): Undefined index:  message_id
Backtrace :
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:526               userErrorHandlerNormal()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:383               MailCollector->buildTicket()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:1248              MailCollector->collect()
/srv/www/htdocs/mela/glpi/inc/crontask.class.php:750            call_user_func()
/srv/www/htdocs/mela/glpi/front/crontask.php:48         CronTask::launch()

2011-11-22 11:39 [2@orion]
Notice(8): Undefined index:  from
Backtrace :
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:540               userErrorHandlerNormal()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:383               MailCollector->buildTicket()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:1248              MailCollector->collect()
/srv/www/htdocs/mela/glpi/inc/crontask.class.php:750            call_user_func()
/srv/www/htdocs/mela/glpi/front/crontask.php:48         CronTask::launch()

2011-11-22 11:39 [2@orion]
Notice(8): Undefined index:  ccs
Backtrace :
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:547               userErrorHandlerNormal()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:383               MailCollector->buildTicket()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:1248              MailCollector->collect()
/srv/www/htdocs/mela/glpi/inc/crontask.class.php:750            call_user_func()
/srv/www/htdocs/mela/glpi/front/crontask.php:48         CronTask::launch()

2011-11-22 11:39 [2@orion]
Notice(8): Undefined index:  tos
Backtrace :
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:557               userErrorHandlerNormal()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:383               MailCollector->buildTicket()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:1248              MailCollector->collect()
/srv/www/htdocs/mela/glpi/inc/crontask.class.php:750            call_user_func()
/srv/www/htdocs/mela/glpi/front/crontask.php:48         CronTask::launch()

2011-11-22 11:39 [2@orion]
Notice(8): Undefined index:  subject
Backtrace :
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:574               userErrorHandlerNormal()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:383               MailCollector->buildTicket()
/srv/www/htdocs/mela/glpi/inc/mailcollector.class.php:1248              MailCollector->collect()
/srv/www/htdocs/mela/glpi/inc/crontask.class.php:750            call_user_func()
/srv/www/htdocs/mela/glpi/front/crontask.php:48         CronTask::launch()

i need help regarding this. .  mail is updating but why not correctly??? it is showing
Number of available and retrieved emails : 10
but why am i getting only one mail/ticket updated?????

varunb

Member

Registered: 2011-10-18

Posts: 45

Re: mails are not updating.

hello,

How can i get help regarding this issue???
is there any phone no. to call support??? because i am not getting any replies to this post. .