Forum GLPI-Project

dbazor

Member

Registered: 2011-07-18

Posts: 22

Automated ticket assignment

Hello!

Is there any way to assign automatically the tickets to a technician according to the person who sent it?

For example:

I'm a technician and i'm in charge of 3 companies. If the person in charge of opening tickets in each company opens a new one, the ticket has to be assigned to me automatically. If another person which i'm not in charge opens a new ticket, it has to be assigned to another technician.

Is it possible? and, How can i do it?

Thanks!

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Automated ticket assignment

See bussiness rules

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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twinturbo

Member

Registered: 2010-07-06

Posts: 38

Re: Automated ticket assignment

Setup>rules>business Rules.

Create a new one.

Set the criteria and the action.

Mine has the request source criteria as the helpdesk/simplified interface

and the acction is to assign it to a group.

Rob

dbazor

Member

Registered: 2011-07-18

Posts: 22

Re: Automated ticket assignment

Thank you very much guys! I got it

You've helped me a lot.

Regards!