No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

sgghet · 2011-10-21 16:36:13

I just have upgraded GLPI from 0.80.2 to 0.80.4 and Orders from 1.40 to 1.5.0. Under "Plugins" I have upgradet the Plugin "Orders" and after that, there is no more a menu "Plugins" and no menu "Order management" available. Alreade did disable and enable the plugin with no luck. I am able to configure the plugin, but no menu is available on the top.

Please help?

tsmr · 2011-10-21 17:12:53

orders or order ? Warning, there is 2 plugins on the forge

sgghet · 2011-10-24 14:44:34

tsmr wrote:

orders or order ? Warning, there is 2 plugins on the forge

Sorry. I mean of course the "Order Management" and the plugin folder is named "order".
I downloaded it from here: https://forge.indepnet.net/news/142

I removed the old folder "order" from the plugins folder and added the new one into it.
In GLPI under "Configuration" --> "Plugins" I clicked on "upgrade" at the Plugin "Order Management" and then afterwards I click "Activate".

After that, the menu "Plugins" -> "Order Management" should appear. Or am I wrong?

wawa · 2011-10-24 14:52:14

hello
do you have any error in the logfiles ?

can you check if your profile to see if order rights are still ok ?

sgghet · 2011-10-24 15:16:25

You mean the log in GLPI? There is nothing about updates or errors. There are only transactions I have made in GLPI.
I also double checked the profile "super admin", there is nothing about "order management".

sgghet · 2011-10-24 15:26:04

Update: I made a backup of the sql database and the uninstalled the order management. After that, I deleted the folder "Orders" under the "Plugins" folder. After that, I had a message in the Plugin page, that I need to clean the "Order Management". So I clicked "clean", after which the Plugin "Order Management" disappeared completely. Then I copied the fresh unzipped "order" folder to the plugins folder, installed the plugin in GLPI. Unfortunately, there is still no menu "Plugins" with "Order Management" in it.
I then restored from the backup I just made before, so all my orders are back in the db.

Last edited by sgghet (2011-10-24 15:27:37)

wawa · 2011-10-24 16:21:19

can you please to go your preference and put glpi in debug mode ?
then go back to the plugins list, and tell me if there's errors

thanks

sgghet · 2011-10-24 16:29:54

OK. I activated the debug mode. Then I switched over to Configuration -> Plugins. There I couldn't find any errors in the debug code. So I deactivated and activated again this plugin. Below you'll find the debug text after I activated the Plugin again. I could not find any errors in it. Maybe you see more than I do?

SQL REQUEST : 7 Queries took 0.007s
N° Queries Time Errors
1 SELECT *
FROM `glpi_plugins`
WHERE state=1 0.001
2 SELECT *
FROM `glpi_plugins`
WHERE (`directory` = 'order') 0.000
3 SELECT *
FROM `glpi_plugins`
WHERE (`directory` = 'order') 0.000
4 SELECT *
FROM `glpi_plugins`
WHERE (`directory` = 'order') 0.000
5 SELECT *
FROM `glpi_plugins`
ORDER BY name, directory 0.000
6 SHOW TABLES LIKE '%glpi_plugin_pdf_profiles%' 0.006
7 SELECT *
FROM `glpi_plugins`
ORDER BY name, directory 0.000

AUTOLOAD
CommonDBChild, Bookmark

POST VARIABLE
GET VARIABLE
SESSION VARIABLE
KEY => VALUE
glpi_plugins => KEY => VALUE
3 => reports
7 => pdf
2 => order

glpicookietest => testcookie
glpi_use_mode => 2
glpiID => 6
glpiname => thh
glpirealname => Heinzmann
glpifirstname => Thomas
glpidefault_entity => 0
glpiusers_idisation => 1
glpiextauth => 1
glpiauthtype => 3
glpiroot =>
glpicrontimer => 1319466146
glpi_tabs => KEY => VALUE
central => 1
config => 4
preference => 1

glpicsv_delimiter => ;
glpidate_format => 1
glpidefault_requesttypes_id => 1
glpidropdown_chars_limit => 50
glpifollowup_private => 0
glpiis_categorized_soft_expanded => 1
glpiis_ids_visible => 0
glpiis_not_categorized_soft_expanded => 1
glpilanguage => de_DE
glpilist_limit => 50
glpinames_format => 0
glpinumber_format => 0
glpipriority_1 => #fff2f2
glpipriority_2 => #ffe0e0
glpipriority_3 => #ffcece
glpipriority_4 => #ffbfbf
glpipriority_5 => #ffadad
glpipriority_6 => #ff5555
glpishow_jobs_at_login => 0
glpitask_private => 0
glpiuse_flat_dropdowntree => 0
glpiprofiles => KEY => VALUE
1 => KEY => VALUE
name => post-only
entities => KEY => VALUE
0 => KEY => VALUE
id => 0
name =>
is_recursive => 0

4 => KEY => VALUE
name => super-admin
entities => KEY => VALUE
0 => KEY => VALUE
id => 0
name =>
is_recursive => 0

glpiactiveprofile => KEY => VALUE
id => 4
name => super-admin
interface => central
is_default => 0
computer => w
monitor => w
software => w
networking => w
printer => w
peripheral => w
cartridge => w
consumable => w
phone => w
notes => w
contact_enterprise => w
document => w
contract => w
infocom => w
knowbase => w
faq => w
reservation_helpdesk => 1
reservation_central => w
reports => r
ocsng => w
view_ocsng => r
sync_ocsng => w
dropdown => w
entity_dropdown => w
device => w
typedoc => w
link => w
config => w
rule_ticket => r
entity_rule_ticket => w
rule_ocs => w
rule_ldap => w
rule_softwarecategories => w
search_config => w
search_config_global => w
check_update => r
profile => w
user => w
user_authtype => w
group => w
entity => w
transfer => w
logs => r
reminder_public => w
bookmark_public => w
backup => w
create_ticket => 1
delete_ticket => 1
add_followups => 1
group_add_followups => 1
global_add_followups => 1
global_add_tasks => 1
update_ticket => 1
update_priority => 1
own_ticket => 1
steal_ticket => 1
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 1
observe_ticket => 1
update_followups => 1
update_tasks => 1
show_planning => 1
show_group_planning => 1
show_all_planning => 1
statistic => 1
password_update => 1
helpdesk_hardware => 3
helpdesk_item_type => KEY => VALUE
0 => Computer
1 => Software
2 => Phone

helpdesk_status =>
show_group_ticket => 0
show_group_hardware => 0
rule_dictionnary_software => w
rule_dictionnary_dropdown => w
budget => w
import_externalauth_users => w
notification => w
rule_mailcollector => w
date_mod =>
comment =>
validate_ticket => 1
create_validation => 1
calendar => w
sla => w
rule_dictionnary_printer => w
clean_ocsng => w
update_own_followups => 1
delete_followups => 1
entity_helpdesk => w
entities => KEY => VALUE
0 => KEY => VALUE
id => 0
name =>
is_recursive => 0

glpiactiveentities => KEY => VALUE
0 => 0

glpisearch => KEY => VALUE
Ticket => KEY => VALUE
start => 0
order => DESC
is_deleted => 0
distinct => N
link =>
field => KEY => VALUE
0 => 12

contains => KEY => VALUE
0 => notold

searchtype => KEY => VALUE
0 => equals

link2 =>
field2 => KEY => VALUE
0 => view

contains2 => KEY => VALUE
0 =>

itemtype2 =>
searchtype2 =>
sort => 19

glpisearchcount => KEY => VALUE
Ticket => 1

glpisearchcount2 => KEY => VALUE
Ticket => 0

glpiactiveentities_string => '0'
glpiparententities =>
glpiparententities_string =>
glpiactive_entity => 0
glpiactive_entity_name => Wurzel-Einheit
glpiactive_entity_shortname => Wurzel-Einheit
glpishowallentities => 1
glpigroups => KEY => VALUE
0 => 20
1 => 24

glpi_plugin_reports_profile => KEY => VALUE
doublons => r
equipmentbygroups => r
equipmentbylocation => r
globalhisto => r
histohard => r
histoinst => r
infocom => r
iteminstall => r
licenses => r
licensesexpires => r
listequipmentbylocation => r
listgroups => r
location => r
pcsbyentity => r
rules => r
searchinfocom => r
softversioninstallations => r
statnightticketsbypriority => r
statticketsbyentity => r
statticketsbypriority => r
transferreditems => r

glpi_plugin_pdf_profile => KEY => VALUE
id => 4
profile => super-admin
use => 1

glpi_currenttime => 2011-10-24 16:25:00
MESSAGE_AFTER_REDIRECT =>
glpi_multientitiesmode => 0
glpilisttitle => KEY => VALUE
Ticket => Liste

glpilistitems => KEY => VALUE
Ticket => KEY => VALUE
0 => 232
1 => 206
2 => 226
3 => 212
4 => 222
5 => 218

glpilisturl => KEY => VALUE
Ticket => /front/ticket.php

glpimassiveactionselected =>

wawa · 2011-10-24 16:59:06

can you confirm that, after installing the plugin you have an "order management" tab in each profile (in Administration => Profile) ? are the right correct or not ?

sgghet · 2011-10-24 17:02:15

I have checked all four profiles. There is no tab "order management" in these profiles. Therefore I am not able to check any rights in it.

sgghet · 2011-10-25 15:45:52

Do you have any suggestions what I should do to get back my order management? Any help would be appreciated.

wawa · 2011-10-25 17:51:48

I've opened a bug,
https://forge.indepnet.net/issues/3226

someone else have reported the same issue

sgghet · 2011-10-26 07:55:53

This is good news. When do you expect to have a bugfix for this? Is the cause already known?

wawa · 2011-10-26 08:15:30

no the cause is not already known unfortunatly, because I cannot reproduce.

Between version 1.4.0 and 1.5.0 I've completly rewritten the installation process, maybe I missed something !

sgghet · 2011-10-26 08:16:11

Yep I looks like that's the case

wawa · 2011-10-26 17:36:13

ok I've reproduced the bug,
I'm on the way to fix it

wawa · 2011-10-26 19:00:57

hello,
can you try to migrate again from version 1.4 to 1.5.1 ?
https://forge.indepnet.net/attachments/ … 5.1.tar.gz

issue have been fixed

sgghet · 2011-10-27 08:14:53

Sorry but I will be only able to migrate from 1.5 to 1.5.1. Since we had to many data changes inbetween. Is this a problem?

sgghet · 2011-10-27 08:32:08

OK I have installed 1.5.1 over 1.5.0. Unfortunately, there is still no menu entry "Plugins" -> "order management". Also there is no "Order management" under the different profiles.

wawa · 2011-10-27 08:48:49

sgghet wrote:

Sorry but I will be only able to migrate from 1.5 to 1.5.1. Since we had to many data changes inbetween. Is this a problem?

yes it is.
what you can do is edit the glpi_plugin_order_profiles, and change profiles_id to 4 for id 1
then login again, and the order management menu should appears. Then you'll have setup the rights for the order profiles too

sgghet · 2011-10-27 08:54:35

OK I will. Ahem stupid question Are you talking about database tables and fields or is it something in a configuration file?

wawa · 2011-10-27 09:53:52

sgghet wrote:

OK I will. Ahem stupid question Are you talking about database tables and fields or is it something in a configuration file?

yes I'm talking about the database

sgghet · 2011-10-27 11:01:10

I have changed profiles_id to 4 in glpi_plugin_order_profiles for id 1, logged out and again logged in. There is still no menu "order management". This is also the case for the profiles. Can't see any "order management" in there.
Please let me know, if I can help you further by senden screenshots or db extracts.

Last edited by sgghet (2011-10-27 11:01:41)

wawa · 2011-10-27 11:02:27

what is the ID of your super-admin profile ?

sgghet · 2011-10-27 11:08:59

It's 4 as you have assumed.

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#1 2011-10-21 16:36:13

No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#2 2011-10-21 17:12:53

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#3 2011-10-24 14:44:34

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#4 2011-10-24 14:52:14

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#5 2011-10-24 15:16:25

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#6 2011-10-24 15:26:04

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#7 2011-10-24 16:21:19

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#8 2011-10-24 16:29:54

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#9 2011-10-24 16:59:06

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#10 2011-10-24 17:02:15

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#11 2011-10-25 15:45:52

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#12 2011-10-25 17:51:48

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#13 2011-10-26 07:55:53

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#14 2011-10-26 08:15:30

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#15 2011-10-26 08:16:11

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#16 2011-10-26 17:36:13

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#17 2011-10-26 19:00:57

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#18 2011-10-27 08:14:53

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#19 2011-10-27 08:32:08

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#20 2011-10-27 08:48:49

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#21 2011-10-27 08:54:35

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#22 2011-10-27 09:53:52

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#23 2011-10-27 11:01:10

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#24 2011-10-27 11:02:27

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

#25 2011-10-27 11:08:59

Re: No Plugin -> Orders Menu after upgrading Orders from 1.4.0 to 1.5.0

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