Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 300

Don't send private

Hello,

you can set some comment as private, for instance to clarify how you solved something. But is it also possible to not send an email for that?

Jvuz

madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Re: Don't send private

In my experience, when you add a Follow-Up and select "yes" as Private, the technician in charge gets an e-mail but the requester does not.

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: Don't send private

I know that's possible, and it's a very interesting feature we're already usin a lot. rthe only thing I was wondering is if it 's possible to disable sending of the mail too. If it's shown in the ticket itself it's good for us.