0.80.2 - External partners as watchers and a few other things

linker3000 · 2011-10-05 12:17:10

Hi,

We have some VPN links to external development partners and it would be useful to have them listed as 'watchers' on some tickets without the need to set them up as users. Is there a good way of doing this?

I have added the people as 'Contacts', but contacts cannot be used as ticket watchers - would this be a good feature to add?

Also when modifying a ticket, deleting a requester, watcher or 'assigned to' refreshes the page, makes the change immediately, resetting any other edits made elsewhere on the page so if there is a need to modify one of these areas AND other aspects of the tickets this has to be done as multiple steps/saves in the right order, which can kick off multiple emails to listed contacts. Any chance the requester/watcher/assigned to fields can be more 'ajax-y' so that they change dynamically but the changes are not committed until the update button is pressed?

Thanks

remi · 2011-10-05 12:19:12

You can add an simple email as a watcher.

linker3000 · 2011-10-05 13:37:29

Thanks for the quick reply Remi.

Will that allow such an email address user to send emails drectly to tickets through our email receivers? Will "Allow anonymous ticket creation (helpdesk.receiver)" = No block this??

Last edited by linker3000 (2011-10-05 13:37:41)

remi · 2011-10-05 14:02:01

> Will that allow such an email address user to send emails drectly to tickets through our email receivers?
No.

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#1 2011-10-05 12:17:10

0.80.2 - External partners as watchers and a few other things

#2 2011-10-05 12:19:12

Re: 0.80.2 - External partners as watchers and a few other things

#3 2011-10-05 13:37:29

Re: 0.80.2 - External partners as watchers and a few other things

#4 2011-10-05 14:02:01

Re: 0.80.2 - External partners as watchers and a few other things

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