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#1 2011-09-26 12:00:50

imunro01
Member
Registered: 2010-11-10
Posts: 24

Prevent tickets automatically assigning

When a ticket is entered by a technician (even with the requester as a member of staff), the ticket is assigned to that technician.

As our service desk administrator is a technician, this means a lot of tickets are being automatically assigned to her, and are hence being missed.

Is there any way to turn off this auto-assigning functionality?

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#2 2011-09-26 12:23:32

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: Prevent tickets automatically assigning

This will become a pref option in 0.83

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

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