Satisfaction surveys

diego.gsw · 2011-09-23 19:52:35

How do I use Satisfaction surveys?

yllen · 2011-09-26 09:31:22

Satisfaction survey is only for solved and not closed ticket.
You must parameter it in the configuration of your entity and activate the generation in setup

diego.gsw · 2011-09-26 17:46:49

I found, What is Rate to trigger survey : ?

remi · 2011-09-26 18:45:08

Rate:
0% : no satisfaction survery
...
50% : satisfaction suvey for 1 ticket on 2
...
100% : satisfaction survey for all ticket

leandroandreo · 2011-09-26 20:23:17

Hi, after the migration to version 0.80.3 (my old version is 0.80.2), the users with profile "Post-Only" can´t answer the satisfaction survey.

Appear the message: You don't have permission to perform this action.

In 0.80.2 version, i don´t have problems.

Please, help me?

sepafe · 2011-09-27 11:34:35

We have the same problem

Appear the message: You don't have permission to perform this action.

yllen · 2011-09-27 11:34:52

Corrected : https://forge.indepnet.net/projects/glp … ions/15786

diego.gsw · 2011-09-28 04:06:41

remi wrote:

Rate:
0% : no satisfaction survery
...
50% : satisfaction suvey for 1 ticket on 2
...
100% : satisfaction survey for all ticket

Thnak you.

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#1 2011-09-23 19:52:35

Satisfaction surveys

#2 2011-09-26 09:31:22

Re: Satisfaction surveys

#3 2011-09-26 17:46:49

Re: Satisfaction surveys

#4 2011-09-26 18:45:08

Re: Satisfaction surveys

#5 2011-09-26 20:23:17

Re: Satisfaction surveys

#6 2011-09-27 11:34:35

Re: Satisfaction surveys

#7 2011-09-27 11:34:52

Re: Satisfaction surveys

#8 2011-09-28 04:06:41

Re: Satisfaction surveys

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