Change Close Date

thiagoldaniel · 2011-08-24 16:28:58

Hello guys,

Sorry about my english,

Im Thiago, i'm It Support to Sodecias Group - Minas Gerais.
I need know how to change close date in to tickets after conclusion of case.
Actually, after change solution date (Close date), the system show a message "Invalid dates. Update cancelled.".
I know the system params and profile params.In the profile params, exist a field " Update a ticket " is defined "YES", but the system don't enable commit update transaction, displaying the error message in question.

How to enable the feature ?Someone has gone through this case?

System Information:

GLPI Version:0.80.2

Operating Systems : Linux somg-srv03 2.6.32-5-686 #1 SMP Mon Jun 13 04:13:06 UTC 2011 i686
PHP 5.3.3-7+squeeze3 (ADOdb, Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, XCache, apache2handler, bcmath, bz2,
calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, interbase, intl, json,
ldap, libxml, mbstring, mcrypt, memcache, memcached, mhash, ming, mysql, mysqli, odbc, openssl, pam_auth, pcre, pdo_mysql,
pdo_pgsql, pgsql, posix, ps, radius, session, shmop, snmp, soap, sockets, standard, suhosin, sysvmsg, sysvsem, sysvshm,
tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: memory_limit="128M" max_execution_time="300" safe_mode="" session.save_handler="files" post_max_size="32M"
upload_max_filesize="2M"
Software: Apache/2.2.16 (Debian) (Apache/2.2.16 (Debian) Server at suporte.sodecia.local Port 80)
Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0
MySQL: 5.1.49-3 (root@localhost/glpi_db)

../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK

Notifications / Mail Receiver

Way of sending emails: SMTP (10.10.40.21)
Mail Receiver
Name:"Suporte" Server:{10.10.40.21/imap/novalidate-cert/notls} Login:"suporte" Password:Yes Active:Yes

OCS Inventory NG

Host for the OCSNG database : 'localhost', Connection to OCSNG database successful, Use the OCSNG software dictionary : 0

Plugins list

racks Name:Bays Management Version :1.2.0 Status :Installed / not activated
behaviors Name:Behaviours Version :0.1.4 Status :Installed / not activated
databases Name:Databases Version :1.4.0 Status :Installed / not activated
ticketmail Name:Envoi de mail (ticket) Version :2.1 Status :Installed / not activated
outlookical Name:Export Ical-Outlook Version :1.6.0 Status :Installed / not activated
gestioncatalogue Name:GestionCatalogueServices Version :2.0 Status :Installed / not activated
resources Name:Human Resources Version :1.7.0 Status :Installed / not activated
ideabox Name:Idea Box Version :1.8.0 Status :Installed / not activated
installations Name:Installations Version :1.7.0 Status :Installed / not activated
uninstall Name:Item's uninstallation Version :2.0.2 Status :Installed / not activated
mobile Name:Mobile Version :1.0 Status :Installed / not activated
massocsimport Name:OCS import Version :1.5.0 Status :Enabled
order Name:Orders management Version :1.4.0 Status :Installed / not activated
additionalalerts Name:Others alerts Version :1.4.0 Status :Installed / not activated
relations Name:Relations Version :1.2.0 Status :Installed / not activated
reports Name:Reports Version :1.5.0 Status :Installed / not activated
ticketlink Name:Ticketlink Version :1.0.21 Status :Installed / not activated

Tanks in advance,

Thiago.

Last edited by thiagoldaniel (2011-08-24 17:11:03)

yllen · 2011-08-24 17:24:06

thiagoldaniel wrote:

"Invalid dates. Update cancelled.".

That can means :
- solved date > closed date
- solved date or closed dates > now
- solved date or closed date < creation date

Look at this in your ticket

thiagoldaniel · 2011-08-24 17:42:30

Ok Ylle , i know to workflow of the tickets, but in the old versions, is possible change a CLOSE DATE, because many tickets don't close in the real close moment.I nedd know how to this process in the 0.80 version.

yllen · 2011-08-25 08:09:41

like in 0.78
When a ticket is closed, you have Closed on + a date. Just change it.

I think your problem is because you want to put a close date < solve date
and when a ticket is closed, you can change the solve date

Forum GLPI-Project

Announcement

#1 2011-08-24 16:28:58

Change Close Date

#2 2011-08-24 17:24:06

Re: Change Close Date

#3 2011-08-24 17:42:30

Re: Change Close Date

#4 2011-08-25 08:09:41

Re: Change Close Date

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