You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2011-08-18 05:58:18
- dungtran0719
- Member
- Registered: 2010-06-14
- Posts: 15
How to change ticket default type
Hello everyone,
Is there anybody experience of how to change the default ticket type from Incident to Request? Please let me know.
Thanks,
Offline
#2 2011-08-18 07:23:12
- abdon
- Member
- Registered: 2010-08-23
- Posts: 101
Re: How to change ticket default type
It can be set on a per entity basis:
Go to Administration -> Entities. This will list all of your existing entities.
Pick an entity, or if you don't have any, click on the 'Root entity' image towards the top, middle. The fact that the root entity doesn't show up on the entitites list is weird. I guess it has to do with the fact that the root entity cannot be edited/renamed/erased/etc.
Select the 'Helpdesk' tab. You can change the default ticket type with the 'Tickets default type' pulldown.
Offline
#3 2011-08-18 08:04:30
- dungtran0719
- Member
- Registered: 2010-06-14
- Posts: 15
Re: How to change ticket default type
I've already did it before, think it should change the setting but it did not. the default value of new ticket still incident. I' using GLPI 0.80.2.
Thanks,
Offline
#4 2011-08-18 13:48:09
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: How to change ticket default type
No problem for me in 0.80.2
Root entity => Incident
My Entity => Request
When i create a ticket from MyEntity, the type is Request
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#5 2011-08-19 00:00:39
- abdon
- Member
- Registered: 2010-08-23
- Posts: 101
Re: How to change ticket default type
Are you sure you are putting your ticket on the same entity you are changing the default value from incident to request?
Offline
#6 2011-08-19 08:25:58
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: How to change ticket default type
Are you sure you are putting your ticket on the same entity
Yes. My test is like described
you are changing the default value from incident to request?
yes, like i said
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#7 2011-08-19 08:46:52
- mickythekiller
- Member
- Registered: 2011-07-08
- Posts: 216
Re: How to change ticket default type
abdon wrote:Are you sure you are putting your ticket on the same entity
Yes. My test is like described
abdon wrote:you are changing the default value from incident to request?
yes, like i said
i think this question was for dungtran0719 and not for you yllen 
OCS 2.1.2 / GLPI 0.85.2 + OCS Inventory NG 1.1.0 + plugins
Offline
#8 2011-08-19 08:56:20
- dungtran0719
- Member
- Registered: 2010-06-14
- Posts: 15
Re: How to change ticket default type
Yes, I have only 1 entity in my GLPI it's root entity and everything change I made on this entity. Is this good design?
Offline
Pages: 1