ticket watcher

armandocontreras · 2011-08-04 01:33:30

is there a way for a person to change Watcher without checking "modify a ticket", being using post only profile?
Thanks in advance...

yllen · 2011-08-04 08:55:58

I don't understand your question. If you change something in a ticket, you modify it

armandocontreras · 2011-08-05 00:50:08

There is a field called Watcher, that field can be modified only if you have permission to modify the ticket.
When you have other profile than "post only" you can do that, and thats the way it should be, but actually I want that a person is able to add a Whatcher even being a post only user, but if you activate permission to modify the ticket for that profile, the person is able to modify all other properties like priority, assigned to, etc. and that's something I don't want.

Thanks in advance.

Last edited by armandocontreras (2011-08-05 00:53:03)

yllen · 2011-08-05 08:44:05

A post-only can only add himself as watcher (80.3)

armandocontreras · 2011-08-05 15:51:05

Is there another way?? 'cause that's a good data, some plugin?...

Thank you so much for your answer.

Last edited by armandocontreras (2011-08-05 15:51:22)

lukasz · 2011-09-27 14:30:36

Hi!

How can Watcher add follow-ups??

Thank you

remi · 2011-09-27 15:32:51

A watcher can only watch... (so can't add a followup)

abdon · 2011-09-28 01:17:59

lukasz wrote:

Hi!
How can Watcher add follow-ups??
Thank you

The watcher function is useful to keep somebody on the loop of things. 9 times out of 10 that person should not need to do anything. If you expect a watcher to be more interactive, then he is not just a watcher.

Two clean ways to do this:

If the watcher can use a technician/admin/priviledged profile, he can add follow-ups. Problem solved.
If you don't want to give him/her a priviledge profile, add them instead as a co-requester. As the ticket 'owner' they can add follow-ups.

lukasz · 2011-09-28 07:59:24

Thx

lukasz · 2011-09-28 09:47:06

I have one more question. What I must add to post-only standard interface permissions to user can add watcher to ticket??

Forum GLPI-Project

Announcement

#1 2011-08-04 01:33:30

ticket watcher

#2 2011-08-04 08:55:58

Re: ticket watcher

#3 2011-08-05 00:50:08

Re: ticket watcher

#4 2011-08-05 08:44:05

Re: ticket watcher

#5 2011-08-05 15:51:05

Re: ticket watcher

#6 2011-09-27 14:30:36

Re: ticket watcher

#7 2011-09-27 15:32:51

Re: ticket watcher

#8 2011-09-28 01:17:59

Re: ticket watcher

#9 2011-09-28 07:59:24

Re: ticket watcher

#10 2011-09-28 09:47:06

Re: ticket watcher

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