Forum GLPI-Project

yodimas

Member

Registered: 2011-07-13

Posts: 3

Four questions about GLPI

1) Can be implemented for receipt of email incidents?
2) When the system reaches an incidence can you send an email automatically to the person or group of persons to resolve it?
3) Can you classify the incidents according to the sending e-mail, for example, give priority to an incident if it comes from a director?
4) There is only one email address per instance or we can have more than one? For example, incidenciasA@glpi.es, incidenciasB@glpi.es?

Archangel Michael

Member

Registered: 2010-11-18

Posts: 12

Re: Four questions about GLPI

1) Yes. You make a rule
2) Yes. You make a rule
3) Yes. You make a rule
4) Use email groups or perhaps you can create a rule to do this.

Rules are the powerful tools for getting tickets routed and assigned correctly in GLPI. There are several types of rules. They take some effort to set up, but the rewards are in smooth workflows.

yodimas

Member

Registered: 2011-07-13

Posts: 3

Re: Four questions about GLPI

Thanks for the reply.
Is there any documentation on the rules? not clear to me how to make them