Forum GLPI-Project

dso159753

Member

Registered: 2011-02-14

Posts: 7

Create Ticket File

Hello, would like to know which is the file that creates the ticket, because I need to add a number for identification of my users before creating the ticket, so I can identify each one just the ticket panel called ...

Thanks already,

David.

xyros

Member

Registered: 2011-07-03

Posts: 25

Re: Create Ticket File

if you need to show it to users as well the file to modify is display.function.php but the connection/insertion of data to db that I do not know... hope this helps

dso159753

Member

Registered: 2011-02-14

Posts: 7

Re: Create Ticket File

Hello .. thanks for responding ... but it happens that what I am
wanting to do is this: after the User fills out
form of help desk and ask to send ... I concatenate a
text / numbers along with the text because I need the User ...
identifies - it by the text / numbers that will concatenate
along with the text he sent to the panel .. ticket display this text along with the text of the ticket ... hence the question ... so
understand the structure of GLPI ... it sends this form of help for
"tracking.injector.php" ... My understanding is that at the file
creates a ticket .... only that I am not able to identify where
He receives this form .... so I can concatenate the
User ID have to do with the text
help ..
tell me ?.... or someone tell me ...?

I thank for your attention to my request,

David.

xyros

Member

Registered: 2011-07-03

Posts: 25

Re: Create Ticket File

hmm... I'm still in the process of reviewing the db model of glpi... maybe we can help each other out...

here is a link for the db models... https://forge.indepnet.net/projects/glpi/wiki/DBmodel