Forum GLPI-Project

squidy

Member

Registered: 2008-09-01

Posts: 47

Approve solution...

Hello..

I'm a bit confused on how to work with the approval of solution of a ticket...

For exemple.. Our users don't have access to the simplified interface (only default).
So when opening a ticket, and the technician solve that, in the main screen of the user interface, they see the solved ticket in "Your tickets to close"..

But where they can approve the solution to close the tickets?

I'm using GLPI 0.80.1

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Approve solution...

> But where they can approve the solution to close the tickets?
Under the solution description.

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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squidy

Member

Registered: 2008-09-01

Posts: 47

Re: Approve solution...

It's true...
Thank you remi......