Forum GLPI-Project

diegol88

Member

Registered: 2011-06-30

Posts: 3

Different Teams Using GLPI

Hi,
      I'm migrating our system named Ocomon(Brazilian Open Source helpdesk system) to GLPI. In our company we have two different team using the system to attend the customers, IT and engineering. How can i automaticly move the ticket about computers, etc to IT team and can i move building and repair to the other team?

Last edited by diegol88 (2011-07-07 01:18:28)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Different Teams Using GLPI

version of GLPI used ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

diegol88

Member

Registered: 2011-06-30

Posts: 3

Re: Different Teams Using GLPI

Hi

sorry, my glpi version is 0.80.1

diegol88

Member

Registered: 2011-06-30

Posts: 3

Re: Different Teams Using GLPI

any idea?

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Different Teams Using GLPI

You just have to configure business rules for that.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

squidy

Member

Registered: 2008-09-01

Posts: 47

Re: Different Teams Using GLPI

You can affect tickets using rules to assign them to the team you specify..
It can be done checking the category of the ticket, for example...

Nice to know other brazilians using GLPI..