Forum GLPI-Project

nanocosm

Member

Registered: 2010-04-07

Posts: 2

Email Ticket subject should use "Re:" on reply

Hi

is it possible to make GLPI handle eMail ticket replies more nicely by using "Re: [GLPI # 0001234]?
For example when a new ticket comes in (lets say through the mail-gateway) the user who mailed to support@mydomain.com recieves a reply with the subjecg [GLPI #0001234].
Now when the user replies to this mail, or when someone changes the ticket, the follwing-up ticket is still labled "[GLPI #0001234]", not "Re: [GLPI # 0001234]".

In the mailclient all the messages for this ticket are displayed flat, not threaded and therefore it is sometimes difficult to get an overview of all those tickets, especially when there are several replies for one ticket.

For example in Thunderbird and Outlook it looks flat for one ticket with several relies:
[GLPI # 0001234]
[GLPI # 0001234]
[GLPI # 0004321]
[GLPI # 0001234]
[GLPI # 0004321]

It would be nicer and easier to follow a ticket, when it would looks threaded like:
[GLPI # 0001234]
  [GLPI # 0001234]
    [GLPI # 0001234]
[GLPI # 0004321]
  [GLPI # 0004321]

Thanks in advance

Last edited by nanocosm (2011-06-30 11:32:03)