Cannot display 'item.location' in notification

giampiero_scannavino · 2011-06-17 12:26:37

Hi everybody, after a very long reading of the documentation and topic too, I've tried to customize a template to display just the fields our techs will use focusing the 'item.location' without a good result. I set the value listed in help ( ##ticket.item.location## ) in my template displayng the label ( ##ticket.item.location## ) but not the real value. Can anybody help me to solve so I'm ready to shift in production all the stuff? thanks in advance

GLPI 0.78.5 RHEL 5.5 CHROME 12.0.742.100 OCS 1.3.3 OCSNG mode on
plugins: ocsmassimport - file inject - reports - pdf print

yllen · 2011-06-17 13:52:16

Corrected : https://forge.indepnet.net/projects/glp … ions/14701

giampiero_scannavino · 2011-06-17 16:31:46

First of all thanks for your solicite answer, I've applied the fix and now instead of the label it returns me blanks. Where I'm wrong?

yllen · 2011-06-20 09:35:50

Corrected : https://forge.indepnet.net/projects/glp … ions/14707

giampiero_scannavino · 2011-06-20 11:08:14

Hi Yllen, I'm very glad to see how speed and sharp are your answers 1000 thanks. I've applied the fix and it works fine, very good job. If i can i want to submite to you another little (for you) thing that i obtain (in the same mail template) with the field "ticket.description" that returns me the label but not the real value. I hope I'm not off topic asking that. Many thanks more.

yllen · 2011-06-20 14:44:47

Which tag had you used ? for me it's ##ticket.content##

giampiero_scannavino · 2011-06-20 14:52:46

I've used both ##ticket.content## and ##ticket.description## to complete my little template according to my general settings that don't oblige the ticket title.

yllen · 2011-06-20 15:12:11

We use ##ticket.content## at my job without any problem (in 0.78.5)

giampiero_scannavino · 2011-06-20 15:17:51

Ok then will use this cancel the other. Thanks a lot for your assistance.
Greetings

yllen · 2011-06-20 16:39:58

OK. I close

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#1 2011-06-17 12:26:37

Cannot display 'item.location' in notification

#2 2011-06-17 13:52:16

Re: Cannot display 'item.location' in notification

#3 2011-06-17 16:31:46

Re: Cannot display 'item.location' in notification

#4 2011-06-20 09:35:50

Re: Cannot display 'item.location' in notification

#5 2011-06-20 11:08:14

Re: Cannot display 'item.location' in notification

#6 2011-06-20 14:44:47

Re: Cannot display 'item.location' in notification

#7 2011-06-20 14:52:46

Re: Cannot display 'item.location' in notification

#8 2011-06-20 15:12:11

Re: Cannot display 'item.location' in notification

#9 2011-06-20 15:17:51

Re: Cannot display 'item.location' in notification

#10 2011-06-20 16:39:58

Re: Cannot display 'item.location' in notification

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