Forum GLPI-Project

eslo

Member

Registered: 2009-05-27

Posts: 1

Email template - Only show text if status is NOT closed or solved.

Hi!

Is there a way to display a message only if a ticket is NOT solved or closed.

Heres the code i'm trying in Norwegian.

##IFticket.storestatus!=closed##
Dette er en automatisk generert epost, bruk webskjema for tilbakemeldinger: ##ticket.url##
##ENDIFticket.storestatus##

##IFticket.storestatus!=solved##
Dette er en automatisk generert epost, bruk webskjema for tilbakemeldinger: ##ticket.url##
##ENDIFticket.storestatus##

##IFticket.storestatus=closed##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description##:
##ticket.solution.description##
##ENDIFticket.storestatus##

##IFticket.storestatus=solved##
Dette er en automatisk generert epost, bruk webskjema for godkjenne løsningen: ##ticket.urlapprove##  
##lang.ticket.autoclosewarning##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description##:
##ticket.solution.description##
##ENDIFticket.storestatus##

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Email template - Only show text if status is NOT closed or solved.

Try this

##IFticket.storestatus=closed##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description##:
##ticket.solution.description##
##ENDIFticket.storestatus##
##ELSEticket.storestatus##
Dette er en automatisk generert epost, bruk webskjema for tilbakemeldinger: ##ticket.url##
##ENDELSEticket.storestatus##

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